Promotional codes have a maximum validity of one year. If your code gives you an error, it may have expired. If not, we'll send you another promotional code in no time.

Yes, all promotional codes are valid for 1 year from the date of issue and are only valid for purchases on our website.

Unfortunately, this is a situation we've encountered on occasion. Sometimes the carrier decides to leave the package with an unauthorized person. In this case, it's absolutely ESSENTIAL that you fill out a sworn statement, including your ID, certifying that you haven't received the package. If you haven't received it, there's no need to worry. Once Dartbooks has this document, we'll refund your money or send the same photo book again, if we have another copy.